Shipping and Returns

Where do you ship?

To eleven countries.

The United States, Canada, the United Kingdom, Ireland, France, Germany, the Netherlands, Spain, Italy, Australia and New Zealand. If you'd like a print sent somewhere else, write to us and ask.

Who makes and ships it?

Prodigi or Printful: whichever gets it to you for less.

Both are print-on-demand labs. When you open checkout, we ask each of them what it charges to make your print and send it to the country you chose, and the lower total wins. After you pay, your order goes to that lab, which prints it on the paper or canvas you chose, packs it and ships it to the address you gave at checkout.

Not every lab makes every size. Printful makes canvases up to 40 × 60 inches, but no paper print or framed canvas bigger than 24 × 36, so the big papers and frames always go to Prodigi.

How long does it take?

One to five days to print, then the carrier's time.

Prodigi publishes one to three days for the Fine Art Print, two to five for the Gallery Canvas and three to five for the Float-Framed Canvas (prodigi.com, checked 23 September 2026). Printful publishes two to five business days for everything it makes (printful.com, checked 6 October 2026). Shipping comes after that, and neither lab publishes a delivery date by country, so we don't either.

When your print ships, the carrier and tracking link are emailed to you: at once from Prodigi, and within the hour from Printful, which we check every hour. If nothing has arrived a week after you ordered, write to support@painted.app and we'll look into it.

What does shipping cost?

What the lab charges to send it, and nothing more.

We don't add a margin to shipping, and we don't fold it into a flat fee. Stripe's checkout shows the lab's rate to your country as "Shipping at cost", in the full total, before you pay. On 6 October 2026, for instance, the same labs charged $10.39 to send a 24 × 36 canvas to New York, and $90.49 for a 40 × 60 canvas. The rate is worked out for your country rather than your street, and if the lab later charges us more than you paid, that difference is ours. Import duties, where they apply, are the recipient's responsibility.

What if it arrives damaged, defective or wrong?

Write to us within 30 days of delivery with a photo, and we'll remake it or refund you.

Send a photograph of the print and its packaging to support@painted.app. A wrong print counts: if it doesn't match the proof, the size and the options you confirmed, that's ours to fix. A stain, a tear or a faded patch that is on the Library's scan is part of the sheet and shows on the proof. This promise sits on top of your statutory rights, which nothing here reduces.

Can I change my mind?

Not once it's printed, because it's made from your crop alone.

Every print is assembled and printed from one crop, and the order goes to the print lab after payment. So a correct print can't be returned for a change of mind, and an order can't usually be cancelled once paid. If you spot a mistake in the crop or the options, write to us straight away: if the printer hasn't started, we'll cancel and refund it.

If you're in the EU or the UK, the 14-day right of withdrawal does not apply to goods made to your specification. Your statutory rights for faulty goods are unaffected.

What if it's lost in transit?

If it seems to have stopped moving, write to us. We'll chase it with the printer, and if it's lost we'll remake it or refund you.

How are refunds paid?

Refunds go back to the card you paid with, through Stripe. How quickly they appear is up to your bank. The rest of the agreement is in the terms of service.